Support
Returns & Refunds
Clear rules, written down. Request authorization first and we'll walk you through it.
Return window
Most items may be returned within 14 days of delivery in original condition with all included accessories and packaging.
A return authorization is required before shipping anything back. Unauthorized returns may be refused.
How to start a return
Contact support with your order number and the reason for the return. We'll issue an authorization and return instructions.
Pack the item securely in its original packaging. Include all cables, adapters, documentation and free gifts.
Refunds
Refunds are issued to the original payment method after inspection, typically within 5–7 business days of receipt.
Original delivery fees are non-refundable unless the return is the result of our error.
Restocking fees
Items returned incomplete, used beyond reasonable inspection, or damaged by the customer may be refused or subject to a restocking fee of up to 15%.
Non-returnable items
Final-sale and clearance items, opened software or digital content, gift cards, earbuds and in-ear audio with broken hygiene seals, and personalized or engraved jewelry are non-returnable except where required by law.
Defective or not as described
If an item arrives defective or materially different from its listing, contact us within 14 days. We will arrange a replacement, repair or refund at no cost to you.
Product images may be samples or display models — the written description and stated condition control what you receive.